Privacy Policy

Express Apostille Services, LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing apostille services to you through our websites that link to this policy (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.

This policy only applies to information we collect (1) through the Services, and (2) in communication, including email, text, chat, and other electronic messages between you and us. Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. This Privacy Policy should be read together with our Terms of Use. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time. Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children’s and Minors’ Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.

The Personal Data That We Collect or Process

“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, credit card number, and any other identifier we may use to contact you.

The types and categories of personal data we collect or process include:

• Any document, files, personal information, data, and other information you upload to our website or otherwise share with us in connection with the Services.
• Account and contact information, including name, address, and other contact information you provide to us.
• Payment information, including credit card or debit card information you use in connection with the Services.
• Account history, including information about your subscription, account, transactions, purchases, order history, or discounts.
• Location information, including general geographic location such as country, state or province, or city, if you have enabled and consented to location information collection.
• Device information, including your IP address, device identifiers, and other device information.
• Content and information you elect to provide as part of your profile, or in any reviews you make through the Services or emails, chats, or other communications sent to us.
• Identity document information, such as Social Security and driver’s license numbers.

Some of the information identified above may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.

How We Collect Your Information

You Provide Information to Us

We collect information about you when you interact with our Services, such as when you create or update an account, place an order, participate in surveys, create, upload, or post files in connection with the Services.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, including details of your interactions with our Services and other communication data, and which resources and Services features that you access and use.

We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).

The technologies we use for this automatic data collection may include cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.

How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Provide the Services and any other related products, documents, and information.
• Promote our services, business, and offerings.
• Carry out our obligations and enforce our rights
• In any other way, we may describe when you provide the information.
• Contact you about goods and services that may be of interest to you.

The usage information we collect, whether connected to your personal data or not, helps us improve our Services and deliver a better and more personalized experience. You may opt out of any future contacts from us at any time.

Who We Disclose Your Information To

We may disclose personal data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support us in providing the Services.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
• To comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.
• For the protection of us, our customers, and others, if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, such as exchanging information for the purposes of fraud protection and credit risk reduction.

California Civil Code Section § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at 872.666.0880.

Compliance and Related Information Regarding Minors

No one under the age of 13 may provide any personal information, and we do not knowingly collect personal information from children under the age of 13 (or 18 without parental/guardian consent). If you are under the age of 13, do not use or provide any personal information on our sites or provide any information to us about yourself, including your name, address, telephone number, email address, screen name or username you may use. If we learn we have collected or received personal information from a child under the age of 13 (or under the age of 18 without parental/guardian consent), we will delete that information. If you believe we might have any personal information from or about a child under the age of 13 (or 18 without parental/guardian consent), please contact us at our contact information specified below.

Email Communication

We may periodically communicate with you via email, including emails that verify password and username information, or which provide updates, service announcements, administrative messages, and/or other important information about the Services. These emails are tied to our services and other Company offerings.

Retention of Personal Information

We keep your Material for as long as necessary to provide Services, the relevant purposes described in this Privacy Policy or as we otherwise notify you should there be an update to this Policy and as may be required by law (including for our tax, audit, and accounting purposes)